Terms of Service

The service

Faxbase sends and receives faxes over the telephone network for you, and keeps your team's faxes, contacts and history. We may add, change or remove features over time. If we remove something you pay for, we'll tell you first.

Accounts and teams

• You sign in with a code sent to your email or a passkey. Keep your email account and devices secure, since they're how you get in.
• Faxes, numbers and contacts belong to a team. The team's owners decide who's in it and what they can do, and are responsible for what its members do in it.
• You must be at least 18 and able to agree to these terms.

Using it lawfully

You're responsible for the faxes you send. You agree not to:

• Send advertising faxes without the recipient's permission, or without the opt-out notice the law requires. In the United States, the Telephone Consumer Protection Act and the Junk Fax Prevention Act apply.
• Send anything illegal, fraudulent, threatening or infringing, or that you don't have the right to send.
• Use the service to harass anyone, or to dial numbers in bulk to find fax machines.
• Try to get into other teams' data, test our security without our written permission, overload the service, or get around its limits.
• Resell the service without our agreement.

To report a security issue, email security@faxbase.app.

Your faxes and data

Your faxes and data stay yours. You give us permission to store, process and transmit them only to provide the service to you. How we handle personal information is in our Privacy Policy.

Patient information

If your team is a HIPAA covered entity or business associate, don't send or receive patient information through Faxbase until you've signed our Business Associate Agreement. Once signed, it applies to that information alongside these terms.

Delivery

Fax delivery depends on telephone carriers and the receiving machine. We retry busy and unanswered numbers, but we can't promise every fax arrives. Delivery confirmations show what the carrier reports. For anything with a deadline, send early and check the confirmation.

Plans and payment

Prices and what each plan includes are shown when you choose a plan. Paid plans renew until you cancel, and you can cancel at any time; it takes effect at the end of the period you've paid for. Payments are handled by our payment provider, and we never see your full card number. We'll tell you before a price change applies to you.

Ending the service

You can stop using Faxbase at any time. We may suspend or close an account that breaks these terms or puts the service or others at risk, and we'll tell you why unless the law or safety says otherwise. When a team closes, its owner can ask for a copy of its faxes and contacts before they're destroyed.

No warranties

We work to keep the service running and your faxes safe, but the service is provided "as is", without warranties of any kind, as far as the law allows.

Limits on liability

As far as the law allows, Faxbase isn't liable for indirect or consequential losses, such as lost profits or a missed deadline, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing here limits liability that can't be limited by law.

Claims about your use

If someone makes a claim against Faxbase because of faxes you sent or your breach of these terms, you'll cover our reasonable costs of dealing with it.

Changes to these terms

If we change these terms, we'll update the date at the top. If a change matters, we'll email you before it takes effect. Using the service after that means you accept the new terms.

Contact

Questions about these terms go to hello@faxbase.app.